Teams don’t always work as effectively as we might like. Despite the best intentions of those who have planned them, some meetings go off the rails. Participants leave frustrated and angry, imagining all the other ways they might have used their time. While teams at their best are empowering and hopeful, at their worst they can be discouraging and even destructive. I dare say most of us have been to more of the latter than we would like to remember. What makes the difference?
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